All orders are subject to a handling period before shipment, usually 1 – 2 business days.
Most orders leave the warehouse within 5-10 business days after receipt of payment.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. coolskincareus.com can not be held responsible for items shipped to incorrect addresses provided by the buyer.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in United States.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
PAYMENT METHODS ACCEPTED
There are 2 ways you can pay for your coolskincareus.com orders:
- Credit Card via Paypal
I HAVE PROBLEMS IN USING THE PRODUCT I ORDERED
Firstly, please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem, please submit a ticket to our customer service representative at: Contact Us. They will offer you professional tech support and help you assess if your product has defected.
HOW TO RETURN FAULTY GOODS?
Please see more information at: https://www.coolskincareus.com/return-policy-guarantees/